Job Status: This position is part time & there are multiple openings available.

Length of Assignment: November 1, 2026 - March 31, 2027 *These dates are subject to change based on funding availability.

Wage: $26.00/hour

Shifts:

Open Shifts: 6:30pm - 12:30am or 6:30pm - 3:00am

Close Shifts: 12:30am - 8:00am or 3:00am - 9:00am



General Summary of Purpose of this Position:

The Emergency Shelter is a program operated through HRDC that provides community members with a place to shower, do laundry, obtain day storage, access shelter, engage with supportive services, and receive referrals to community resources. The shelter provides a launch pad for community members experiencing homelessness to increase access and opportunity to more permanent housing solutions.

Overnight Staff ensure guests are treated with dignity and respect, provide a safe and supportive environment to shelter, and enforce community expectations uniformly and consistently. The overnight staff are often the guests’ first interaction with HRDC and set the precedent for reasonable expectations for service delivery.



Primary Job Duties and Responsibilities:

1. Direct Service (45%)

Supervises facility activities to ensure safety of guests.

Responsible for knowing and following the shelter’s policies and procedures and enforcing rules uniformly and consistently.

Conducts in-take and orientation of guests, including providing advocacy, resource referral, risk assessment, and crisis intervention as needed.

Assists in maintaining the facility in a clean, sanitary, and safe condition.

Submits maintenance requests and supply needs timely while communicating such needs with their supervisor

Performs opening and closing duties including distributing and setting up supplies at night and cleaning up and re-collecting the previous night’s sleeping supplies in the morning.

Respects strict code of confidentiality regarding guests and fellow staff members always.

Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between guests and contacting emergency personnel.

Maintain regular communication with supervisor regarding facility and guest-related issues.

Provide necessary efforts to ensure wellness, safety, and equity for guests of all cultures, ethnicities, and backgrounds.

Assure the safety and well-being of guests.

Maintain a nurturing and supportive environment by providing a strengths-based approach to engagement and service delivery.

Conduct all functions in accordance with the program and agency guidelines, policies, procedures and ethical standards including behavior expectations for guests, staff, and volunteers.

Monitors guest service programs such as day storage, laundry, bunk roster, and locker access to ensure consistency

Maintains professional boundaries at all times

2. File & Data Maintenance (30%)

Maintain customer files, case notes and appropriate documentation systems

Enter program data efficiently and accurately into required databases

Complete required forms and data entry within time frame specified by individual program requirements

Prepare correspondence, interagency forms (referrals, releases, etc…), State and Federal forms and maintain appropriate records of such as appropriate

Update waiting lists, customer files, available assistance, and other documentation as needed.

Create and maintain customer files and data entry to ensure program requirements & compliance.

Responsible for maintaining accurate customer records and shift notes both manually and using web-based and/or computer programs.

Reviews past shift notes to remain knowledgeable and up to date on guests.

Plans and organizes work effectively and ensures its completion.

Ability to uphold professional standards as a representative of the organization and manage case records within the agency and contract affiliate’s record system following legal, procedural, and confidentiality requirements

Conducts routine data audits and monitoring to ensure prompt, accurate, and consistent data quality

3. Teamwork (20%)

Works as a team with other colleagues and volunteers on shift and is able to work independently without direct supervision

Submits shift briefings to all shelter staff to promote clear and consistent communication

Represents the organization professionally at all times

Supervises volunteers and to provide quality support and accountability

Maintain consistent, positive communication with partner agencies as means of assessing the quality of the program, aiming to improve wherever possible

Demonstrates team behavior and promotes a team-oriented environment

Maintains positive relations with volunteers, co-workers, staff from other agencies, agency funders, and the general public

Attend staff meetings, agency wide meetings, trainings, and other meetings as assigned

4. Organizational Participation (5%)

Attend all organizational team meetings

Read the weekly news to stay informed

Participate in trainings and wellness days when available

Conduct respectful, professional, and effective conversations with guests and volunteers regarding behavioral expectations, program compliance, and HRDC property standards.